Privacy Policy
Meadowgate Dental is a provider of general and specialist dental care services and is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth). We are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and disclose your personal information.
By using our services, contacting us, or visiting our website, you agree to the handling of your personal information as outlined in this policy.
In this document, “Meadowgate Dental”, “we”, “us”, or “our” refers to Meadowgate Dental and related entities. “You” refers to patients and visitors to our website.
Information We Collect
We may collect personal information including:
• Your name and contact details (address, phone number, email)
• Personal details such as age or gender
• Medicare and private health insurance information
• Payment and billing information
• Health and dental information relevant to your treatment
Sensitive information (such as health records) is collected only with your consent and where required to provide care.
How We Collect Information
We may collect your information when:
• You submit enquiries or forms on our website or advertisements
• You contact us by phone, email, or text message
• You attend appointments or receive dental services
• We communicate with health providers, insurers, or government bodies where required
You may choose not to provide certain information, however this may limit our ability to provide services to you.
How We Use Your Information
We use your personal information to:
• Provide dental care and related services
• Contact you about appointments, consultations, or treatment
• Respond to enquiries
• Manage business operations and administration
• Improve our services and website
• Meet legal and regulatory requirements
Disclosure of Information
We may share your personal information with:
• Dentists, specialists, and healthcare providers involved in your care
• Service providers who support our operations (such as IT or software providers)
• Government agencies including Medicare where required
• Health insurers (where relevant)
• Professional advisors
We do not sell your personal information to third parties.
Storage and Security
We store personal information securely in physical files, electronic systems, and cloud-based software.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
When information is no longer required, it is securely destroyed or de-identified in accordance with legal requirements.
Direct Marketing
From time to time, we may contact you with information about our services, promotions, or updates.
You may opt out of marketing communications at any time by contacting us.
We do not share your information with third parties for marketing purposes without your consent.
Cookies and Website Use
Our website may use cookies to collect non-personal information such as page visits and usage statistics to improve website performance.
Cookies do not collect sensitive or personal information.
You may disable cookies in your browser settings, however some website features may not function correctly.
Access and Correction
You may request access to your personal information or request corrections by contacting us.
We will respond within a reasonable timeframe. In limited circumstances, access may be refused as permitted by law.
Overseas Storage
Some service providers (such as cloud software systems) may store data on servers located overseas. We take reasonable steps to ensure your information remains protected.
By providing your information, you consent to this storage where necessary.
Contact Us
If you have questions, concerns, or requests regarding your personal information, please contact:
Meadowgate Dental
23 Meadowgate Drive, Chirnside Park VIC 3116
Phone: +61 (03) 9727 2808
Email: admin@meadowgatedental.com.au
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. The latest version will always be available on our website.